Tag Archives: customer relations

Reputation, Integrity And Trust: Hard To Earn, Easy To Lose!

Article Summary c/o Ben Franklin: It takes many good deeds to build a good reputation, and only one bad one to lose it. If reading the title your mind immediately went to Chipotle and the current crisis that the firm finds itself in, you are half right! For those who may not be aware of what […]

Five ‘Pillars’ Of Small Business Success

As the owner of a small business, these ‘5 Pillars of Small Business Success’ serve as a great reminder of some key areas to focus on! The question is often asked concerning what it is that makes a successful business successful and, whether some formula or recipe exists that can be followed to ensure the […]

Reputation Management and Chinese Food

For small businesses (actually all businesses) this is a story about reputation and how quickly, given the internet and anger, a customer can potentially try to tarnish yours! “Makin’ mistakes ain’t a crime, you know. What’s the use of having a reputation if you can’t ruin it every now and then?”  ― Simone Elkeles Mistakes […]