Tag Archives: customer relations
Five ‘Pillars’ Of Small Business Success

As the owner of a small business, these ‘5 Pillars of Small Business Success’ serve as a great reminder of some key areas to focus on! The question is often asked concerning what it is that makes a successful business successful and, whether some formula or recipe exists that can be followed to ensure the […]
Reputation Management and Chinese Food

For small businesses (actually all businesses) this is a story about reputation and how quickly, given the internet and anger, a customer can potentially try to tarnish yours! “Makin’ mistakes ain’t a crime, you know. What’s the use of having a reputation if you can’t ruin it every now and then?” ― Simone Elkeles Mistakes […]