Tag Archives: customer satisfaction

How Can We Better Serve You?

For Hallmark Abstract Service there is nothing more important than the complete satisfaction of our clients and the total protection that our title insurance services provides to them. In a commercial or residential real estate transaction that will represent one of largest, if not the largest, investments that an individual, family or business entity will […]

Are Clients In Love With Your Brand?

What does it take to ensure that clients love your company? If you’re Apple the answer is obvious but, if you’re a local provider of another perhaps less glamorous product, will the answer be different? Or, is the methodology for keeping your business in the hearts of the consumer exactly the same, with the only difference being […]

Reputation Management and Chinese Food

For small businesses (actually all businesses) this is a story about reputation and how quickly, given the internet and anger, a customer can potentially try to tarnish yours! “Makin’ mistakes ain’t a crime, you know. What’s the use of having a reputation if you can’t ruin it every now and then?”  ― Simone Elkeles Mistakes […]

Are your employees adequately trained? (Guest Author)

title insurance New York

Customer Service! For those of us in highly competitive businesses one of the phrases that we may use to differentiate ourselves is that we ‘provide superior customer service’ to our clients and prospects! We say this assuming two things! Number one we appear to be implying to potential clients and even our existing ones that […]