Tag Archives: crisis management

Reputation, Integrity And Trust: Hard To Earn, Easy To Lose!

Article Summary c/o Ben Franklin: It takes many good deeds to build a good reputation, and only one bad one to lose it. If reading the title your mind immediately went to Chipotle and the current crisis that the firm finds itself in, you are half right! For those who may not be aware of what […]

Crisis Management in the Cyber-Age

Are institutions and businesses prepared for an attack by a potentially unknown and likely unseen enemy? Well, if the trifecta of events that occurred on July 8, 2015 can be used as a guide, then the answer to that question may be an emphatic NO (NYSE, Wall Street Journal and United Airlines)! And that NO […]

WARNING! Fake “Incoming Fax Reports” And The Crypto-Virus Malware!

cybercrime,malware,data security

The threat of malware infecting your personal or business computer systems is ongoing and, as the perps get more sophisticated and creative, getting more dangerous all of the time! The danger of course is not only from the malware itself and the damage and havoc that it can cause, but that an unsuspecting employee or […]

What Do You Do When World News Collides With Your Business?

branding,business,crisis management

When entrepreneurs are going to open a business much thought will typically go into the name of the establishment, service or product! After all, what a business is called is going to be the brand name by which it is known locally or perhaps even globally. The same holds true for an established brand that […]

Are your employees adequately trained? (Guest Author)

title insurance New York

Customer Service! For those of us in highly competitive businesses one of the phrases that we may use to differentiate ourselves is that we ‘provide superior customer service’ to our clients and prospects! We say this assuming two things! Number one we appear to be implying to potential clients and even our existing ones that […]