What do law clients want in a lawyer?

By | October 2, 2014

A lawyers general reputation along with online reviews written by prior or current clients can be key to new business acquisition and referrals!

But what are some of the things that a prospective client is going to look for in a lawyer’s review?

In an article at Software Advice the nature of the information that potential law clients consider to be the most important, along with how reviews are used by the various demographic segments, are broken down.

The key, but certainly not the only, takeaways from the article are that:

  • Yelp is the most popular and trusted website for legal reviews.
  • The most important information to prospective clients is quality of service and years of legal experience.
  • Seventy percent of prospective clients would travel further to see an attorney with better online reviews.

In chart and graph form the following results were found to be true by the survey results in the article.

Additional criteria and charts along with further explanation and description of the results can be found here.

Most Trusted Websites for Attorney Reviews

Top Reasons Clients Use Online Reviews

Top Information Clients Look for in Online Reviews

Most Important Demographic Information


Having a powerful presence on legal reviews sites can help you attract new clients. An effective way to increase your online review presence is to ask current clients to leave reviews for you. Consider asking clients to leave a review after you’ve had a positive in-person consultation with them, or after their case has been favorably settled.


Written by Michael Haltman, President of Hallmark Abstract Service, New York.

HAS is a provider of title insurance in New York State for residential and commercial real estate transactions specializing in the areas of New York City, Long Island and Westchester.

Remember that you have the right to choose your own title company (click here to learn more)!

If you have any questions you can reach Michael by email at mhaltman@hallmarkabstractllc.com.

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